1.Can I contact customer support if I have questions or concerns?
Absolutely! You can contact us via email during our business hours and we will be happy to assist you.
2.How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
3.What if my item arrives damaged or defective?
Please contact us within 48 hours of receiving the item and we will work with you to resolve the issue. We may request photos of the damage or defect to assist with our investigation.
4.How long does it take to receive my order?
We typically process orders within 1-2 business days. Shipping time depends on your location, but most orders arrive within 3-7 business days.
5.Can I cancel my order?
If your order has not yet shipped, we can cancel it and issue a refund. If your order has already shipped, you will need to return the item for a refund.
6.Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination.